Returns & Exchanges

Cancellation of orders

You can contact the email moshenatural@gmail.com to cancel the order and receive a full refund as long as the order has not yet been processed;

If your order has already been shipped, we cannot intercept it, so you cannot cancel the order halfway, you should apply for a return after receiving the goods;

Therefore, if you change your mind, we recommend that you request a cancellation as soon as possible.

1. Return and Exchange conditions

We accept return and exchange under the following conditions:

If there is a problem with the product, we support returns and exchanges within 30 days, please contact us by email before returning or exchanging the product.
Items be in their new, original, perfect condition with all original packaging and tags still attached.
The return and exchange policy outlined on this page applies exclusively to purchases made directly through online shops operated by Moshe. If you have purchased our products through a third party, the return and exchange terms may differ. The policy may also vary depending on the country of purchase due to different legal requirements and other considerations.

2. Return and Exchange process

To initiate a return and exchange, please follow these steps:

Within 30 days of purchase,Send order number and return request/exchange request to our customer service email: moshenatural@gmail.com
Provide photos of product received and reason for return and exchange
After we confirm receipt of your return request/exchange request, we will provide you with return address information.
Please include order number, name, and reason for return in the return package.
When we receive your exchanged item and check that it is OK, we will process the exchange within 1-5 business days and contact you by email!
Please note thatIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Please note: We don’t accept packages that are returned directly without contacting us in advance.

3. Refund method

Only if it is approved, after we receive the return and check it, we will inform you whether your return is approved or not, if it is approved, we will process the refund in 1-3 business days. If you paid for your order using PayPal and are eligible for a refund, the refund will be processed back to your PayPal account. Once the refund is initiated, it may take 1-5 business days for PayPal to process the refund and for the funds to be available in your account. Refunds will be returned to the bank account within 7-15 days of approval via the original payment method. The exact timing of the refund’s availability is subject to PayPal’s policies and procedures.

Please note the following important points:

Refunds will be issued in the original form of payment, according to the guidelines mentioned above.
Shipping and handling charges are generally non-refundable unless the return is due to an error on our part.
The time it takes for refunds to be processed and appear in your account can vary depending on your payment method and provider.

Warranty policy and warranty Claims for Quality-Related Issues

Moshe provides a straightforward warranty that is processed in the most hassle-free way possible.This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

The warranty policy outlined on this page applies exclusively to purchases made directly through online shops operated by Moshe. If you have purchased our products through a third party, the warranty terms may differ. The policy may also vary depending on the country of purchase due to different legal requirements and other considerations.

For non-quality related warranty claims, buyer is responsible for shipping costs.
For non-quality related warranty claims, Moshe refunds the cost of the product itself.

For quality-related warranty claims, items will be replaced with suitable replacement parts or a factory refurbished model of equal value when available, otherwise a new item will be sent.

Warranties on all replacements follow the same warranty time frame of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Our email: moshenatural@gmail.com

Address of our warehouse:

1800 S Archibald Ave, Ontario, California 91761, United State

Our Tel: +1(281)6610771